Coeur d'Alene Auto Repair

1

Not sure what happened.. If the mechanic was friends with the guys selling his car or what, but we took a car we were wanting to buy to them. We weren't local so went by reviews that were positive here. Mechanic told us he'd buy the car if we didn't. Small oil leak but guaranteed to be a 300$ fix. Nothing else wrong. A month later a trusted mechanic said there were multiple valve cover gaskets leaking and needing replaced, ball joints and lower control arm were gone, wiring problems, and 1000s of $$ in needed repairs. Either it was a dishonest issue or a poor skilled mechanic issue, either way bad experience.

This individual has never been into our facility and we have no record of this visit. We must have been confused with another business. If there is anything we can do to help with this situation, please feel free to give us a call at (208)772-6081. Thank you.

- Silverlake Automotive
5

Silver Lake Automotive was amazing. We were traveling and got stranded without tail lights, blinkers or headlights. They were recomended to us by the Best Western. They were extremely professional, friendly, honest pricing and got the job done quickly so we could get back on the road. They are part of Napa Service Center with a national guarantee. Highly Recomended. Thanks so much Silverlake!

5

I LOVE Silverlake Automotive. I'm a single mom, don't know anything about automobiles, and they always treat me very well.

5

I highly value the honesty and integrity that Silverlake Auto operates with. They have never taken advantage of us. I had some transmission line issues; they offered every time I went in for an oil change there to fix it, but I kept pushing it off for budgeting reasons -- they never got offended or pushy about me getting it done, but instead let me know I would be ok to go a little longer without fixing it. Other mechanics I've been to paint this horrific picture about my car exploding on the highway if I don't complete maintenance (x) IMMEDIATELY! Not at Silverlake. They understand and work with you. We will continue to go there for standard maintenance and repairs. I recommend them to all my friends/family. Thanks!

5

Fred and Stephen came through on a charity I was working on for a down and out disabled vet. Donated labor and a local Napa donated the parts to get his car on the road! It wasn't a simple job either being an Audi! Thank you so much guys.

5

Excellent service and knowledgeable trained technicians.

5

This whole team was awesome! Drove my son and I home, vehicle was fixed at a good price in a timely manner with a phone call letting me know my vehicle was ready. Thanks silver lake and their coffee machine in the waiting room was pretty cool.

5

I had a great experience here. We thought it was going to be an easy fix on my car, but it ended up being longer than anticipated because they did a thorough job in figuring out what the problem was with the car. They were up front with the price, offered me a ride to work, were all very nice and made the whole process easy. Thank you for great service, I will definitely be back!

5

Silverlake Automotive is a great business. Very thorough repairs, and the employees are always polite.

5

So I've had my used van for 2 1/2 years, and thought I was pretty lucky that she hadn't seemed to have 'too many' issues in that time. Still, I knew something had been up, and just didn't have the funds to take care of it. Unfortunately, I did notice something recently that had me worried enough to take it into a shop. For some reason, my usual place no longer exists (YIKES!), and so I went with the highest rated shop in the area. Yep, that'd be Silverlake Automotive. Sadly for me autoshops aren't open on the weekends, meaning that I was without my car for five days total.. Still, I've got to say these are the friendliest guys in an auto-shop that I've EVER met. Seriously, I wish I would have used them sooner!$3250 later (yes, that many repairs, and of course labor was a chunk of that), my car was ready. But it wasn't, because suddenly the check engine light was on. They checked that issue, fixed it, but... oh.. that look on Steve's face. I just knew that there was something else wrong. So back in the following morning (this morning, as I just got home) to get the yet another issue fixed. My van practically purrs now, which for that price it darn well better all things considered. Hah!All around, I am very pleased with the quality of work as well as the friendliness of the staff that I've encountered. :) You wont find another shop in the Coeur D' Alene area as fantastic as Silverlake Automotive.

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