Coeur d'Alene Auto Repair

5

They were thorugh, friendly and did a good job.

5

I was having some trouble with a rough engine idle a while back. Took it to Silverlake on Mullen and they were unable to find anything to indicate a problem with the engine. Fast forward a couple months and I blew a head gasket. I’d say without a doubt that the tough idle was the start of the gasket going. Needless to say I was annoyed they dropped the ball there. Every shop in the area was booked for weeks and without a work vehicle I was high and dry. I decided to replace the head gasket myself and after completing the job I had some issues with start up. I initially thought it was the timing and really couldn’t motivate myself to rip the engine apart yet again to figure it out. I called Ryan and explained the situation and he said he would take a look at it in a week or so when he could fit me in. So I got the vehicle towed to Silverlake on W. Hanley and figured I wouldn’t hear back for at least a week or more. I got a call from Ryan the next day saying my truck was running and would be ready to pick up tomorrow. Turns out some connectors weren’t plugged in and a couple hoses and bolts including some grounding wires weren’t properly connected. Lesson learned and even though it cost me a bit of $$ it was less than his initial estimate and I got my car back way faster than it thought. Thanks for getting me back on the road guys. I know where I’ll be taking my car next time something goes wrong.

Thank you for sharing your experience at our shop, David! We are happy to know that we were able to assist in determining the issue and getting you back on the road safely. Thank you for choosing our shop for your automotive needs and we hope to continue to earn your your trust for many more years to come. Have a great rest of your week!

- Silverlake Automotive
5

They were very thorough. They send you a link that shows which items need to have service required (ex: cracked windshield) and a picture of the problem. They have suggested items and items that are good to go. Everything verified with a picture. Definitely will use them again.

Thank you for choosing our shop for your automotive needs, Dawn. We appreciate you taking the time to provide us with feedback on what things you found positive during your visit. Have a great day!

- Silverlake Automotive
5

I was on a short time line and Silverlake got my car in and out quickly to let me keep my travel schedule. Excellent outfit.

5

Courteous, efficient, and affordable. A clean and comfortable waiting area.

5

I recently brought my older Jeep in for repairs and maintenance work that were beyond my skill level. This was my first time using Silverlake and was taking a chance. I am very happy with their service team from the first contact by phone all the way through to picking up my Jeep. The work to be done was laid out with pictures and cost estimates. The work was done quickly and efficiently. When I was notified that my Jeep was ready for pickup I was told the work didn’t cost as much as estimated and was about $250 less. I appreciate the honesty snd the guarantee placed on their work. I will need additional work on my Jeep and will be going back. Silverlake, keep doing what your doing, you give auto maintenance and service a good name.

Casey, we appreciate your feedback and for taking the time to share your experience with us. Honesty and integrity are part of our core values when dealing with customers, so we're happy to learn that you experienced this during your visit to our shop. We hope that your Jeep will continue to run smoothly for you for a very long time, but if something unexpected occurs please give us a call and we'll get that handled for you ASAP. Have a great week and thanks again!

- Silverlake Automotive
5

Thank you to Ryan, I purchased a truck from a friend who was a former customer and there was a rattling when I would hit a bump in the road. I finally found it had a missing nut from the rear shock, the history showed it had new shocks put on last December. It must have vibrated off, I took it in to see if they could help me and Ryan was polite respectful and had one on in less than 15 minutes even though they were super busy. So thank you Ryan for your Stand up Service.

5

Great service (up and beyond) quick , friendly environment, wonderful customer service and a blessing!!

5

They always take good care of me. Let me know what the cost is going to be, always call if it is going to be more before they do anything.

5

I have over 200k miles on my Kia Sportage. Silverlake has been great!

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