Being a woman and taking your car to an auto shop...you are always worried about being taken advantage of...Well not here. They have excellent customer service....and don't ignore you when you wait for your car to looked at or worked on. They explain everything to you and they even showed me what was happening with my car. I absolutely trust the employees there to be fair and honest. My car was worked on by Ryan who explained and shoes me what he was doing with my car. Fred, Eric and Julia were stuck with me hanging out in the office and did not ignore me...they have excellent customer service and are all very nice. I completely recommend Silverlake Automotive of Couerd'Alene with confidence...they are honest...trustworty, professional and friendly.