Coeur d'Alene Auto Repair

5

Courteous, efficient, and affordable. A clean and comfortable waiting area.

5

I recently brought my older Jeep in for repairs and maintenance work that were beyond my skill level. This was my first time using Silverlake and was taking a chance. I am very happy with their service team from the first contact by phone all the way through to picking up my Jeep. The work to be done was laid out with pictures and cost estimates. The work was done quickly and efficiently. When I was notified that my Jeep was ready for pickup I was told the work didn’t cost as much as estimated and was about $250 less. I appreciate the honesty snd the guarantee placed on their work. I will need additional work on my Jeep and will be going back. Silverlake, keep doing what your doing, you give auto maintenance and service a good name.

Casey, we appreciate your feedback and for taking the time to share your experience with us. Honesty and integrity are part of our core values when dealing with customers, so we're happy to learn that you experienced this during your visit to our shop. We hope that your Jeep will continue to run smoothly for you for a very long time, but if something unexpected occurs please give us a call and we'll get that handled for you ASAP. Have a great week and thanks again!

- Silverlake Automotive
5

Thank you to Ryan, I purchased a truck from a friend who was a former customer and there was a rattling when I would hit a bump in the road. I finally found it had a missing nut from the rear shock, the history showed it had new shocks put on last December. It must have vibrated off, I took it in to see if they could help me and Ryan was polite respectful and had one on in less than 15 minutes even though they were super busy. So thank you Ryan for your Stand up Service.

5

Great service (up and beyond) quick , friendly environment, wonderful customer service and a blessing!!

5

They always take good care of me. Let me know what the cost is going to be, always call if it is going to be more before they do anything.

5

I have over 200k miles on my Kia Sportage. Silverlake has been great!

5

Always like coming here! The staff are friendly and honest, especially Julia. They take the time to explain repairs and they offer options to fit your budget and needs. On my last repair, they even reduced my bill after it took less time than they originally quoted! Been a customer for a few years and will keep coming back.

5

5

This was a repeat service at Silverlake Automotive. They are timely, professional, friendly, care about one's car and provide good service at reasonable prices. I'd recommend them for all my auto needs!

4

Both the business and customer service group are excellent! Their professionalism shines! The one area where I'd have liked to see improvement was with the LONG list of additional items they reported that need to be taken care of would have been better received had they shared which service needs addressed first, second, third and so on. With the priority list, the cost of each service or at least the approximate costs so that I could plan my budget to address them would be appreciated. With this consideration toward the customer, this service would be complete.

Thank you for taking the time to share your experience and honest feedback with us. We're always open to making improvements and finding ways to provide the best service solutions for our customers. We're happy to learn that our customer service and professionalism were qualities you found positive during your shop experience and will definitely take your feedback into account. If you would like a further dive into this information, please contact our service writer by calling the shop and we could provide you with this information. Thanks again for choosing Silverlake Automotive!

- Silverlake Automotive
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