This was my first time visiting Silverlake Automotive for an oil change. I had received a coupon for an oil change and thought I'd try them. When it was realized that my vehicle required full synthetic oil, which was more expensive, they first checked with me to make sure that was okay instead of doing the work first and surprising me with a higher bill than expected. The waiting room was nice, and although I didn't need it, they had complementary coffee, tea, water and sodas available. There was a steady stream of customer coming in and out. The folks at the front desk were extremely helpful, friendly and patient with each one. I was really impressed and while the apologized numerous times for the wait (about 1hr from arrival to exit), I actually was reassured that so many trust them to service their vehicles. When my oil change was finished, they went over the results and even warned me of upcoming general maintenance that I'll want to be aware of....that maintenance is about 25k miles in the future. They definitely seemed to put their customers first. I'll come back definitely.