My son's car is a 1999 Pontiac Grand Am GT with the 3.4 V6. In our house we are not afraid of working on our own vehicles but when it requires more advanced knowledge, we know when to thrown in the towel. The symptoms screamed blown head gasket but the heads had been shaved just a couple months ago. I had never used an independent garage before but had heard good things about Silverlake. Expecting to make an appointment, I called in the morning and they had a spot open for the car that day! By 5:00 that day the car was fixed and running better than before. The service was quick, professional, attentive and accurate. They communicated everything before moving to the next billable item. When I asked if we could add another service item to the list, they replied, "Sure, but it doesn't appear to be needed." Nice. They had the green light from a customer to continue charging for work that may or may not be needed and yet they chose to work with me. This is how you treat people, establish long-term customers, and gain advocates. Thank you for the great job. If we need advanced expertise and knowledgeable attention, we will definitely return to Silverlake. (Oh, and I am telling my family and neighbors to do the same.)