Coeur d'Alene Auto Repair

based on 823 reviews
5

Friendly staff and excellent service! I was just passing through town and they were able to fit me in right away. They went above and beyond to help!

5

Always very pleasant and accommodating!!

1

Horrible company! Highly recommend taking your vehicle elsewhere. The manager Julia is a liar and the regional manager Fred is highly unprofessional and very rude. We took our car into them because of a serious brake issue and it was also running bad coming from somewhere in the engine. We have an extended warranty on our vehicle and took in all the paperwork clearly stating what is covered. Julia told us our car is misfiring and that it would need new coils and spark plugs and that her technician couldn't exactly find what was going on with the brakes even though when I drive it the brakes end up going all the way to the floor and I start rolling which is very unsafe. She said she called and spoke with warranty and that our vehicle was not covered. We came and picked the vehicle up and I called the warranty department myself and they verified with me that our vehicle is covered and that she NEVER even called them. Wow! When I called back and asked Julia why she lied about talking with the warranty department she flat out said she just got too busy and dropped the ball. I was highly surprised when I asked to speak to the manager and Julia said she is the manager. Our vehicle is now at Dodge and they are saying there’s no issues with the coils or spark plugs so on top of lying about warranty they also misdiagnosed our vehicles issue. When I spoke with Fred the regional manager he said he would have a conversation with Julia and use this as a training experience... hmmm. She needs to be fired or at least dropped down in position. Fred also needs to be removed from his position. He was extremely rude! Treating customers this way is wrong!

5

Outstanding service for a fair price. Ryan and Julia in the front office are great.

1

I just returned from the Silver Lake Automotive facility on Hanley Avenue. I had set up an appointment for 8 this morning and dropped the vehicle off on time. At 10 this morning, I returned to check on.the vehicle as I hadn't heard from them and it hadn't been moved. I went in to find out what was going on and asked what was the point of having an appointment. I was told that "it saves me a bay". OBVIOUSLY NOT" I retrieved my keys and left. Apparently, my time is meaningless at this place of business. Is yours? Update: I spoke with one of the owners, [Julia] and she said that this will be addressed.

I apologize your experience was less than positive. Feel free to give us a call at 208-772-6081 and ask for Julia or Fred. We would be happy to discuss the matter and come to a resolve that is fair to everyone.

- Silverlake Automotive
5

Efficient service - it ended up costing less than they quoted. Also, they stand by their warranty (the EGR valve installed several months ago had a faulty component - they replaced it at no charge). Thanks!

5

They got my car right on time and the oil change was done quickly. They pointed out some other problems with my truck and I am getting those fixed next week after they gave me a quick quote. This is the all time best shop. They get all my business.

1

I just returned from the Silver Lake Automotive facility on Hanley Avenue. I had set up an appointment for 8 this morning and dropped the vehicle off on time. At 10 this morning, I returned to check on the vehicle as I hadn't heard from them and it hadn't been moved. I went in to find out what was going on and asked what was the point of having an appointment. I was told that "it saves me a bay". OBVIOUSLY NOT" I retrieved my keys and left. Apparently, my time is meaningless at this place of business. Is yours?

I apologize your experience was less than positive. Feel free to give us a call at 208-772-6081 and ask for Julia or Fred. We would be happy to discuss the matter and come to a resolve that is fair to everyone.

- Silverlake Automotive
5

So nice and very honest, good work and Fast!

5

Though, expert advice and work. Crazy good customer service. Warranteed repairs.

If You Are Using A Screen Reader And Are Having Problems Using This Website, please call Silverlake Automotive (208) 772-6081 For Assistance.