Coeur d'Alene Auto Repair

5

Extremely knowledgeable and helpful staff. Customer service is off the charts! I’d give them 10 stars if I could! The office manager Julia is responsible for at least 4 extra stars. I’ve had issues at other shops where they tell me what’s wrong with my car in terms that I struggle to understand, so I just pay and leave without truly knowing what was done or how to prevent further issues. At this shop I was talked to in a way that made me 100% confident I knew what was wrong with my car and what options I had to fix it. I was able to make an informed decision and now she’s good as new! For any further issues or just routine maintenance I’ll definitely be going back to Silverlake Automotive!

5

Being a female taking your car in can be a scary experience, especially in a world mainly run by men. Silverlake Automotive has helped me with countless things on my car, from oil changes to tires they're my go to. They send a vehicle inspection report so you can visually see everything that may need work, and they definitely don't keep you in the dark or try to trick you into extra services you don't need. I have been using Silverlake for all of my vehicles needs for over a year now and I will definitely continue to do so. Staff is awesome, always friendly, no bs, and willing to help. Keep up the great work guys!

Thank you for taking the time to share your experience with us, Jordan! Our goal is to provide an automotive shop experience that feels both comfortable yet professional to each and every individual who walks through our door. We appreciate the positive, five-star rating and are happy to learn about what things you liked about your visit to our Hanley Avenue location. Have a great weekend!

- Silverlake Automotive
5

Amazing service!! My car runs like a champ now!! Will definitely return for any future work!

That's what we like to hear! Thank you so much for the positivity and kind words, it truly brightens our day.

- Silverlake Automotive
5

Thank you for the five-star rating, Blake!

- Silverlake Automotive
5

Took my car in because I had a massive coolant leak, turned out to be the water pump. They replaced it same day and gave me some vouches for next time I take my car in to the shop. Highly recommend for quality of work, a little more expensive than some places but quality is better than saving a few dollars.

5

My husband brought his truck in for a tune up and was very pleased with the work and the professional manner he was treated with. I have since brought in my Subaru for transmission work and have been pleased with the service and the fact that they didn't treat me like I was just an ignorant woman with no mechanical knowledge, unlike another repair shop that will go unnamed.

Thank you for providing us with some honest feedback, Amanda. We appreciate you choosing Silverlake Automotive and are so sorry to hear that you weren't treated professionally or fairly at another shop in the past. It is always our goal to create an inviting, comfortable, and positive atmosphere for any individual that walks through our door. We hope to continue working with you and appreciate the five-star rating. Have a great day, Amanda!

- Silverlake Automotive
5

Excellant. Honest.

5

Great service, the job on my 99 Jeep Cherokee was quick and was done with quality. Highly recommend for mechanical issues!

5

I have been taking my truck to Silverlake Automotive Service Center since I have moved to Idaho. I have never been disappointed with their service, starting from the moment I enter their office, to the time I picked up my truck after service. I also like that all of the repairs done to your vehicle are documented, and available for you along with suggestions for future repairs. I am writing this review today to express my gratitude to the office manager, Julia, for her immediate attention to a fuel system problem in my truck, had the necessary repairs done, and my truck ready the very next day. Best Service Ever!

Thank you for taking the time out of your busy day to provide us with a team-member shout-out! We're pleased to learn that Julia was able to assist with your automotive needs along the way and have been impressed with your visits to our shop. You're always welcome in our shop, Joe. See you next time!

- Silverlake Automotive
5

Very friendly and knowledgeable staff. Great overall experience.

Thank you for sharing, Charles! We're pleased to hear about your positive experience and look forward to assisting with any automotive needs you may have in the future.

- Silverlake Automotive
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